Who Is the Winner in This Zendesk vs Intercom Showdown? HDM Once you add live chat to your website, your visitors will be able to reach you through the chat widget. The sophisticated nature of its chatbot makes it more than a task automation tool — it takes customer interactions to the next level. What […]

Data is the key to develop a truly conversational chatbot By analyzing it and making conclusions, you can get fresh insight into offering a better customer experience and achieving more business goals. Firstly, it will be tough to find open source training data that is useful to your business. Every company is unique, and it […]

Zendesk vs Intercom: Which is better? This scalability allows organizations to adapt their support operations to their expanding customer base. Higher-tier plans in Zendesk come packed with advanced functionalities such as chatbots, customizable knowledge bases, and performance dashboards. These features can add significant value for businesses aiming to implement more sophisticated support Chat PG capabilities […]

Natural Language Processing Algorithms It helps machines process and understand the human language so that they can automatically perform repetitive tasks. Examples include machine translation, summarization, ticket classification, and spell check. Many people are familiar with online translation programs like Google Translate, which uses natural language processing in a machine translation tool. NLP can translate […]